DialPad Business Dialing Software.

Well, with the initial 14 day subscription, coming to an end and little more than 15 calls with 1 strong marketing lead – the question of moving into a monthly agreement with the software provider must be made. While the monthly cost is not tremendous, at only $20.00 per user the question of return on investment is crucial, particularly where KTS Mobile has a strong desire to support software developers in my hyper-local economy.

One of the most valuable features is the Vi call summary – which give past call transcription and insights (yet, maximizing the feature requires a good voice call environment so that the translation is accurate). Dialpad’s Voice Intelligence technology helps you capture your conversations with call transcription, voicemail transcription, and actions. Additionally, the use is given a dedicated business line to add to the perceived professionalism of the company. As an aside, the support team was helpful in resolving some of the initial set up problems, though it took a few agents to finally get everything settled.

In comparison, and in contrast to these two great features – allow me to mention the negatives. The primary, and most frustrating part was the day-long initial import of the contacts. Without a premium Office 365 or G-Suite account, there is no easy way to import .csv contacts. Another major financial consideration is that, while DialPad supports some CRM programs, it is itself not one, and so add on an additional expense to that at first nominal $20.00 increases to $60 or more, once you  purchase an O365  or G-Suite account, and the CRM software, Salesforce or HubSpot , both specified as able to be integrated.